12-month warranty,
on every watch.
Every watch that leaves the boutique has been checked by our watchmaker. We stand by that for 12 months, whether it is a new or a vintage piece.
What the warranty exactly entails.
Not sure if something is covered by the warranty? WhatsApp or call the boutique, and you will receive an answer from a real person within one business day.
What is covered by the boutique warranty?
The operation of the movement. If your watch stops during normal use, runs significantly fast or slow, or develops a mechanical defect, our watchmaker will repair it free of charge.
How long does the warranty last?
12 months from the purchase date on your invoice. If your watch still has manufacturer's warranty, that will simply continue alongside it.
Does the warranty also apply to vintage watches?
Yes. Vintage watches are also checked by our watchmaker before sale and are covered by the same 12-month warranty.
What is not covered?
Damage caused by dropping, impact, or moisture, normal wear and tear of the strap, crystal, and case, and repairs or openings by third parties.
How do I file a warranty claim?
WhatsApp, call, or email the boutique with your invoice number. You can drop the watch off at the Hoogstraat or send it to us insured; we will let you know what the watchmaker thinks and how long it will take.
Can I still come to you for maintenance after the warranty has expired?
Certainly. You can also come to us for a check-up or service afterwards. You will receive a price quote in advance, so you won't face any surprises.